Everywhere DHL goes, Elppin goes too! We will deliver your Elppin to you from Bali, Indonesia, as quickly as possible.
How long will it take for my order to arrive?
Once shipped, your order will arrive in 7-10 business days. Please allow for at least 3-4 business days from the order date to receive an email regarding delivery.
Does Elppin cover customs duty for international shipping?
We cannot claim responsibility for customs fees charged at the receiving country. Reach out to us beforehand if you’re worried about it and we’ll do our best to work something out.
What’s your return policy?
We want you to be happy with Elppin and will do what it takes to make it right. Reach out to us and let’s find a solution.
What are your packaging practices?
Every piece of Elppin jewelry comes in a hand woven fiber basket. We work with families in a Balinese village who have been practicing this specific traditional weaving craft for generations. The fiber is locally sourced palm leaf woven into breast shaped baskets in home workshops.
My Elppin got sand in it after I wore my brooch to a river, lake, beach - how can I fix this?
Take some sellotape/scotch tape and place it over the individual magnets, lift up the sand particles. Repeat as needed until all of the sand is removed.
A magnet popped out of my brooch, how do you recommend fixing it?
Don’t worry, that’s not a problem! Send it to us and we will repair it for you and mail it back free of charge. Or, if you love a good old DIY project, and want to make it YOURS, email us and we’ll send you a repair kit with everything you need, including detailed instructions. Please follow the directions meticulously for best results - yes it takes patience.
What’s the magic in the magnet?
Elppin uses neodymium earth magnets, the strongest magnets on the market, which offer secure fastening through one layer of (thin) clothing and a mesh bra. The strength of the magnet decreases with each additional layer of fabric, i.e. denim or canvas may reduce the magnetic pull. Please be careful with long necklaces or bag straps which can dislodge the brooch. Sometimes aggressive hugs can end in a search for the nipple brooch but don’t fear, they will come back to you one way or another.
I’m sensitive/allergic to some jewelry. Am I safe wearing Elppin?
Absolutely yes! We use 100% recycled gold and silver. Our ear posts and ear backs are sterling silver sourced in the USA because we do not cut corners on comfort. Wear Elppin earrings worry free. Many metal sensitivities are actually allergies to nickel, so to keep you safe, our 22K gold-plating process is 100% nickel free! While the magnets (in our nipple brooches) are nickel plated, they are protected in silver or gold plated casing, so no nickel comes into direct contact with your skin.